National Credential Courses

Letters after your name from the National Apartment Association Education Institute!

Earning a credential demonstrates your commitment to your career and gives you valuable insights and real-world skills you can use on the job. Credentials also validate your knowledge and skills, enhance your credibility, boost your confidence and earn you respect among clients and peers.


Courses available with the GDAA

CALP CAMT


Courses available with NAA


Certified Apartment Leasing Professional (CALP) 

Leasing professionals are the first people prospective residents meet and are responsible for generating traffic, conducting leasing demonstrations, overcoming objections and qualifying prospective residents. Earning CALP, your first industry credential, signals to an employer your commitment to a career in residential property management. 

  • Using technology to generate traffic
  • Monitoring and managing your community’s reputation
  • Inspecting the leasing center, tour route, model units, and vacant apartments
  • Shopping the competition while building relationships with competitors
  • Compiling a comprehensive community resource tool
  • Effective marketing plans
  • Relationship sales process and evaluating personal sales performance
  • Evaluating a prospect’s commitment level and overcoming objections
  • Reviewing the next steps in the sales process with prospective residents
  • Applying fair housing laws and communicating rental criteria
  • Qualifying prospective residents according to rental policy
  • Preparing and reviewing leases with new residents
  • The move-in process
  • Responding to resident issues and maintenance requests with appropriate follow-up
  • Building relationships with residents and creating a sense of community
  • Reporting incidents, maintaining documentation, and taking corrective action
  • Maximizing revenue and operational efficiency
  • Securing and processing lease renewals
  • Conducting a market survey

Details: 

  • Cost:
    • Entire Course: $375
    • Single Module: $70
  • Requirements: 
    • Minimum of six months of onsite property management experience in a leasing role (This can be obtained while taking the course; you will receive a provisional certificate until this requirement is met.)
    • Successful completion of seven CALP courses
  • Candidacy Period: 6 months
  • Exam: 120 questions; 2 hours; $60 retake fee
  • Renewal:
    • The CALP credential requires annual renewal based on the anniversary date of completion. Submission of both annual CALP dues of $50 and documentation of three hours of continuing education credits should be submitted to complete the annual CALP renewal. Renew Here.

2022 In-person Course Dates: 4/12/21-4/14/21


Certificate for Apartment Maintenance Technicians (CAMT)

Maintenance expenses are the single largest controllable element in any operating budget. This course acts as an introduction for new maintenance professionals or as a refresher for the veteran employee, teaching what it takes to run a cost-effective maintenance program.

  • Processing work orders correctly in a timely fashion, and to residents' satisfaction
  • Electrical services and repairs
  • HVAC services and repairs
  • Painting services
  • Construction services and repairs
  • Mechanical services and repairs
  • Appliance services and repairs
  • Lock and key services and repairs
  • Customer service and performing maintenance tasks according to company policy and procedures
  • Minimizing personal and property damage while safely performing maintenance activities
  • Fair housing regulation compliance
  • Environmental responsibility and regulatory compliance
  • Reporting and documentation of maintenance activities in compliance with company policy and regulation
  • Curb appeal, property inspection, and daily maintenance
  • Established procedures for maintaining recreational facilities and common areas
  • Implementation of a preventive maintenance schedule
  • Repair and replacement decisions
  • Professional behavior patterns, communication skills, and appearance
  • Clear and respectful communication with residents, team members, and contractors.

Details:

  • Course Cost:
    • Members: $950
    • Non-members: $1,150
  • Requirements:
    • Minimum of 12 months of apartment or rental housing maintenance experience. 
    • Successful completion of all CAMT coursework
    • Pass the examination
  • Candidacy Period: 6 months
  • Exam: 100 questions; 2.5 hours; $55 retake fee
  • Renewal: None. This is a lifetime credential. 

CAMT Program Candidate Handbook

2022 In-person Course Dates: 12/12/21-12/16/21