Understanding a Prospect's "Emotional Why" for More Leases and Happier Residents

In this session, we’ll explore the powerful role a prospect’s “Emotional Why” plays in closing more leases and building communities filled with happier, long-term residents. A landmark study out of Stanford University found that 90–95% of our decisions and behaviors are driven by emotion, and choosing a home is one of the most emotionally charged decisions people make.

That’s why understanding a prospect’s needs goes far beyond square footage and budget. It means asking thoughtful, intentional questions that uncover what will genuinely feel like home to them. When we tap into the deeper motivations behind their search, their hopes, fears, desires, and lifestyle goals, we not only increase our leasing success but also cultivate communities of residents who feel connected, fulfilled, and excited to stay.

• Learn how to build rapport and trust with your prospects by identifying their true needs and aligning your community presentation to speak to those.
• Learn how to position your community as the best choice for each prospect.
• Strengthen your own confidence to overcome objections and hesitations on tour.

Join Devynn Webb the Webinar Wednesday Team on March 25, 2026 at 2pm Eastern Time To Learn How to have More Leases and Happier Residents!