No, You Don’t Have to Endure Resident Temper Tantrums

Let’s be honest—working with residents can be rewarding – but when emotions run high, even seasoned professionals can find themselves caught in the crossfire. This session will help recognize manage and de-escalate challenging resident behaviors without sacrificing professionalism or peace of mind. Learn practical communication techniques for handling frustration, anger, and entitlement with confidence and empathy and discover how to set clear boundaries, defuse tense interactions, and maintain control while preserving the resident relationship and keeping your calm, cool and collected. This session is all about taking back your calm (and maybe even your sense of humor). You’ll learn how to handle those tough resident moments without losing your cool, your confidence, or your compassion. We’ll talk about why people “blow up,” how to keep things from escalating, and simple ways to stay professional while still being human.

• Decipher what’s really behind a resident’s outburst.
• Keep your cool and steer conversations back to calm.
• Bounce back fast after a tough interaction.
• Set boundaries that actually work.