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National Apartment Leasing Professional (NALP)

Make that career commitment today.

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Tuesday, April 7, 2020
9:00 AM - 5:00 PM (EDT)
3155 Elbee Rd. Suite 300
Dayton, OH 45439

Event Details

Earning NALP, your first industry credential, signals to your commitment to a career in residential property management.

April 7, 8 and 9, 2020

Earning your National Apartment Leasing Professional (NALP) credential allows you to demonstrate that you have the knowledge and ability to effectively handle all aspects of the apartment leasing profession.

This course starts by asking participants to think about the leasing process from the perspective and new resident’s point of view. This helps conceptualize the idea that everything within this course can be placed within the context of what’s important to building a successful leasing relationship. 

You'll learn about:

  • Using technology to generate traffic
  • Monitoring and managing your community’s reputation
  • Inspecting the leasing center, tour route, model units, and vacant apartments
  • Shopping the competition while building relationships with competitors
  • Compiling a comprehensive community resource tool
  • Effective marketing plans
  • Relationship sales process and evaluating personal sales performance
  • Evaluating a prospect’s commitment level and overcoming objections
  • Reviewing the next steps in the sales process with prospective residents
  • Applying fair housing laws and communicating rental criteria
  • Qualifying prospective residents according to the rental policy
  • Preparing and reviewing leases with new residents
  • The move-in process
  • Responding to resident issues and maintenance requests with appropriate follow-up
  • Building relationships with residents and creating a sense of community
  • Reporting incidents, maintaining documentation, and taking corrective action
  • Maximizing revenue and operational efficiency
  • Securing and processing lease renewals


For More Information:

Jo  Wise
Jo Wise
Greater Dayton Apartment Association (937)293-1170

The NALP credential is perfect for professionals that primarily deal with apartment leasing in day-to-day operations. This course is also highly recommended for leasing consultants, concierges and career changers with hospitality, retail or customer service experience.


To obtain the NALP credential, candidates must complete the following:

  • Minimum of six months of onsite property management experience in a leasing role (This can be obtained while taking the course; you will receive a provisional certificate until this requirement is met.)
  • Successful completion of all NALP courses
  • Pass the examination within 12 months of declaring candidacy


 *No cancellations or refunds accepted within 10 days of the course/event. No-shows will be billed.