Mitigating Conflict In Your Workplace by Building a Culture of Peace

Wednesday, September 13, 2023

2:00 PM - 3:00 PM (EDT)

Event Details

Conflict resolution is one of the toughest skills to train, practice, and master. It requires changing your instincts for fight-or-flight and making a conscience decision to listen, stay calm, and react with respect and empathy. Lori and Joelis will teach you best practices for building systems that allow for better communication, more engaged team members, better conflict management, and increased work satisfaction.

Understand the Basics of Conflict and How It Should Be Perceived
Learn emotional self-management and techniques for self-regulation.

Practice Reflective Listening and Dialogue Skills
Focus on self-awareness and identifying potential conflict, and hear best practices for strong communication with perhaps a digital component.

Shift from Reactivity to Response
Learn how to use your response to manage disruptive individuals.

Identify Potential Conflicts
Use emotional intelligence techniques and be better equipped to communicate effectively and respectfully.

Join Lori Agudo, Joelis Barandica and the Webinar Wednesday Team on September 13, 2023 at 2pm Eastern Time To Mitigate Conflict Effectively!

EXCLUSIVE FOR GDAA MEMBERS! Use the code 19GDAA and save $10.00 off the price! (payment is made on the Multifamily Insider website)

About Lori Agudo & Joelis Barandica-Rodriguez

As Director of Training & Talent Development, Ms. Agudo is responsible for the oversight of all training related programs for over 700 Royal American Management employees. She has over 20 years of management experience in both retail and property management. Lori is an industry educator that teaches for several apartment associations in the State of Florida and has developed programs such as the Facilitator Training Program for the Apartment Association of Greater Orlando. Lori is currently serving as a mentor for the National Apartment Association’s Diversity Leadership Program. She also serves as an officer on the AAGO Foundation Board, and on numerous committees with the Apartment Association of Greater Orlando, Space Coast Apartment Association, Florida Apartment Association, and the Central Florida chapter of the Institute of Real Estate Management.

Joelis Barandica-Rodriguez is a real estate professional with over 15 years of experience with diverse property types. In her current role as Regional Education Director for CONAM Management, she is responsible for the oversight of training programs, creating of policies and procedures as well as implementations company wide. Mrs. Barandica has a very diverse background holding several positions in the industry, she is an industry educator that teaches for several apartment associations in the State of Florida and has developed programs such as the Facilitator Training Program for the Apartment Association of Greater Orlando. Joelis serves as an officer on the Apartment Associations of Greater Orlando Board of Directors, on Florida Apartment Associations Apartment Political Action Committee (APAC) Board and numerous committees within Apartment Association of Greater Orlando, Florida Apartment Association, and the Triangle Apartment Association.