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Mastering Maintenance: Reducing Work Orders by Using Videos

Wednesday, March 5, 2025
2:00 PM - 3:00 PM (EST)

Event Details

They say a picture is worth 1,000 words but a video is worth a million! In this session you will get tangible and real-life takeaways to begin implementing with your teams to reduce office interruptions, empower your residents to reduce team members entering their space, and increase satisfaction and retention through video.

Here is what you'll learn:

  • Top 9 work orders to make videos on that residents can complete themselves. How to find this data yourself for your property.
  • Best practices for filming, editing and using a database to archive your videos
  • How to develop a plan to film, edit and implement
  • Tracking analytics and use case scenarios. Setting a start to finish benchmark system to gauge improvements
  • Getting your team involved and making it relatable

Join Carroll VanHook-Weaver, Kristi Fickert, and the Webinar Wednesday Team on March 5, 2025 at 2pm Eastern Time To Reduce Work Orders with Video!

Want a discount?  Sign up for the entire four-webinar Mastering Maintenance Webinar Series for a discounted rate!

EXCLUSIVE FOR GDAA MEMBERS!  Use the code 19GDAA and save $10.00 off the price! (payment is made on the Multifamily Insider website)
About Carroll VanHook-Weaver

Since 2010, Carroll has been instrumental in the successful lease-up of fourteen new construction projects, four rebranding acquisitions, and overseeing a diverse portfolio of both owned and third-party managed properties. She has supported a portfolio encompassing over 50,000 beds across more than thirty U.S. markets, demonstrating her extensive experience and impact in the industry. Carroll’s contributions have earned her numerous accolades, including “Runner-Up Best Community” by Nashville Scene in 2020, 2021, and 2022, and “Best Coworking Spot” from AptAmigo in 2021. She also received the international Video in Business Award from Vidyard in 2021, the AZ RED Award in 2022, and was a 2023 Top 18 ULI nominee for Kenect Nashville. Carroll’s expertise, leadership, and dedication continue to elevate the property management industry.

In 2023, Kenect generated $4 million in revenue within just four months of launching a new corporate housing division procured by Carroll, showcasing its rapid growth and success. She also established Akara’s internship program, aimed at mentoring and attracting young adults to the property management industry. Beyond her work at Kenect, she is highly engaged with local councils, economic groups, chambers of commerce, and regularly contributes to industry organizations like Multi-Family Insiders, AIM, TecHome Builder Summit, and Apartment Innovators through speaking engagements and blog posts.