Access COVID-19 updates and critical resources.

Mastering Maintenance: Service Techs are Customer Service Frontline

Watch, listen, and learn from your desk!

Back to Events
Wednesday, August 19, 2020
2:00 PM - 3:00 PM (EDT)

Event Details

  • Our customer chooses an apartment and leases online, applies online, pays rent online and receives packages in lockers or delivered to their door. Therefore, the maintenance team sees them more than the office staff does. There is more to maintenance today than nuts and bolts. Yet they get little to no customer service training. it is critical in today's world that this all-important team is prepared to deal with angry people, embarrassing situations, to choose correct words and behaviors, and to be a huge part of resident retention.

    • Supervisors will be able to educate the service team in customer service that works
    • Service techs will understand the importance of resident relations

    Join Anne Sadovsky and the Webinar Wednesday Team on August 19, 2020 at 2pm Eastern Time to Learn Customer Service that Works!

 

 

  

 

  • Join Anne Sadovsky and the Webinar Wednesday Team on August 19, 2020 at 2pm Eastern Time to Learn Customer Service that Works!

 

 Click Here to Register

GDAA Member Exclusive Discount 

Use the code 19GDAA and save $10.00 off the $29.99 price!

(payment is made on the Multifamily Insider website)

For More Information:

 Greater Dayton Apartment Association Logo 3155 Elbee Rd. Suite 300
Dayton, Ohio 45439
(937) 293-1170

 Webinar Wednesdays is the largest premium webinar series in the multifamily industry, helping you gain the skills to improve your performance and advance in your career! Through this program, you get access to innovative ideas, best practices, and emerging trends from a variety of topics, including customer service, leasing and marketing, resident retention, career advancement, leadership techniques, and other property management skills to become a superstar at your company!

Not only do the webinars cover the most important topics to expand your business and career, but they bring you the absolute biggest-name speakers in the industry to keep you glued to your seat!