CALP - Certified Apartment Leasing Professional
Event Details
Earning CALP, your first industry credential, signals to an employer your commitment to a career in residential property management.
You'll learn about:
- Using technology to generate traffic
- Monitoring and managing your community’s reputation
- Inspecting the leasing center, tour route, model units, and vacant apartments
- Shopping the competition while building relationships with competitors
- Compiling a comprehensive community resource tool
- Effective marketing plans
- Relationship sales process and evaluating personal sales performance
- Evaluating a prospect’s commitment level and overcoming objections
- Reviewing the next steps in the sales process with prospective residents
- Applying fair housing laws and communicating rental criteria
- Qualifying prospective residents according to rental policy
- Preparing and reviewing leases with new residents
- The move-in process
- Responding to resident issues and maintenance requests with appropriate follow-up
- Building relationships with residents and creating a sense of community
- Reporting incidents, maintaining documentation, and taking corrective action
- Maximizing revenue and operational efficiency
- Securing and processing lease renewals
- Conducting a market survey
For More Information:
Requirements:
To obtain the CALP credential, candidates must complete the following:
- Minimum of six months of onsite property management experience in a leasing role (This can be obtained while taking the course; you will receive a provisional certificate until this requirement is met.)
- Successful completion of seven CALP courses
- Pass the examination within six (6) months of declaring candidacy
Instructor: Todd Hignite
Todd Hignite is the Vice President of Hearth Management, LLC based in Cincinnati, Ohio. Approaching thirty years of experience in the multifamily housing industry, his experiences span traditional market rate, luxury, military, senior, and tax credit portfolios that also encompassed new construction, acquisitions, and re-positioning communities through renovation programs. He is a member of the National Apartment Association Education Institute’ s faculty as well as its Board of Directors. He serves on the NAA Diversity, Equity, & Inclusion and NAAEI Program Administrative Committees in addition to being a NAA Diversity Leadership Program mentor. Todd actively serves on the Apartment Association of Kentucky Board of Directors, the Board of Directors for the Greater Cincinnati Northern Kentucky Apartment Association and is an advocate and member of various committees including the GCNKAA Diversity, Equity, and Inclusion Committee, Prestige Awards Program Committee, and chairing the Education Committee. Todd holds both his CAM and CAPS designations. He channels his real industry-life experiences along with his unique facilitation style for the CALP, CAM, and CAPS designations, as well as a variety of programs and moderating forums. Todd’s energetic passion for our industry has helped develop his creative approach to each challenge within the multifamily housing industry while also increasing asset value and maximizing NOI.