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Fair Housing for Service Techs

Fair Housing for Service Techs

Presented by John Zimmerman

Wednesday, February 12, 2020
9:00 AM - 12:00 PM (EST)

Event Details

This Fair Housing course is designed especially for service technicians.

It covers local, state, and federal fair housing laws and it addresses serious fair housing issues that specifically impact technicians who are around consumers more than any other staff representative.

They also will learn how to apply risk reduction guidelines that will assist in preventing potential fair housing violations. 


Objectives: To explore the basics elements of local, state, and federal fair housing laws and answer industry- pertinent questions.

  • To analyze how these laws impact service technicians and their encounters with all consumer groups.
  • To review common discriminatory practices made by service technicians and the consequences that could follow such practices.
  • To provide information that will assist service technicians in reducing their risk in fair housing compliance as they relate to all consumer groups.
  • To challenge service technicians’ ability to adequately apply fair housing laws, good business, and consumer service to common issues that may occur in their daily encounters with consumers.
  • What Is Fair Housing and How Does it Apply to Service Technicians
  • What are the Fair Housing Laws and what classes are protected under each statute?
  • What are the best practices for service technicians in Fair Housing?
  • What is the best way to communicate with all residents and especially difficult tenants?
  • Why and when are work orders needed and especially in fair housing situations?
  • What is harassment and when service technicians need to be concern about this issue?
  • What should you do if you are accused of a fair housing violation?
Seminars are eligible for Continuing Education Credits (CEC's) for CAM, CAPS, and NALP.

For More Information:

 Greater Dayton Apartment Association Logo 3155 Elbee Rd. Suite 300
Dayton, Ohio 45439
(937) 293-1170

About John Zimmerman:

John is the Vice President of the Miami Valley Fair Housing Center, Inc., in Dayton, Ohio. He is a Fair Housing Instructor certified by the Ohio Division of Real Estate to conduct classes providing continuing education credits for REALTORS® and appraisers since 2001. Since 1999 he has been an instructor of fair housing courses certified for CAM continuing education credits. He instructs staff from Permanent Supportive Housing properties, Rural Housing 515, LIHTC properties, Project-Based Section 8 properties, 202/811 properties, and Public Housing. He has a Bachelor’s degree from Capital University in Columbus, Ohio. He lives in Miamisburg, Ohio. 


Please note: No cancellations or refunds accepted within 2 days of the course/event. No-shows will be billed.