Coronavirus Guidelines

Coronavirus Guidelines- Updated Daily

Ohio Governor Mike DeWine, Lt. Governor Jon Husted, and Ohio Department of Health Director Amy Acton, M.D. MPH, announced that Ohio will be under a "Stay at Home" order.

The order will go into effect beginning Monday, March 23, 2020, at 11:59 p.m. and will remain in effect until 11:59 p.m. on April 6, 2020, unless the order is rescinded or modified. Only essential businesses are permitted to stay open.

According to item 9 of the "Stay at Home" order, the property management industry is considered an essential service under Essential Infrastructure. 

Click on the link to read the Stay at Home order in its entirety

Stay at Home order

Regarding the current outbreak of the coronavirus (COVID-19) your primary sources of information should be the Centers for Disease Control, the Ohio Department of Health or your local health department.

Labor law poster- The Families First Coronavirus Response Act Poster

The Federal Government is taking unprecedented measures to provide financial help to businesses affected by the COVID-19 virus. At this point, it appears that almost every business is being affected. 

A new federal poster has been released called “The Families First Coronavirus Response Act Poster.” This poster provides information regarding employee rights concerning Paid Sick Leave and Expanded Family and Medical Leave Under the Families First Coronavirus Response Act. The poster takes effect April 1, 2020, and goes through December 31, 2020.



The National Apartment Association (NAA) is offering general, precautionary guidance from officials, along with common-sense guidelines for our industry. Therefore, we encourage you to review the information provided by the NAA  (Click Here)

Click on the button to review the NAA Legislative and Regulatory Update from the Special COVID-19 call held on March 27, 2020. 

Legislative Regulatory Update

Federal Government Updates Guidance on Essential Workers- COVID-19

On March 28, the Cybersecurity and Infrastructure Security Agency (CISA), a division of the U.S. Department of Homeland Security, issued an “Advisory Memorandum on Identification of Essential Critical Infrastructure Workers During COVID-19 Response.” The memorandum contains an updated “Essential Critical Infrastructure Workforce” advisory list that identifies workers who perform operations and services essential to protecting state and local communities and ensuring continuity in critical functions. On page 15, the guidance calls out “Residential/Shelter Facilities and Services,” specifically identifying as essential:

  • Workers responsible for the leasing of residential properties to provide individuals and families with ready access to available housing.
  • Workers responsible for handling property management, maintenance, and related service calls who can coordinate the response to emergency “at-home” situations requiring immediate attention, as well as facilitate the reception of deliveries, mail, and other necessary services.
  • Workers performing housing construction-related activities to ensure additional units can be made available to combat the nation’s existing housing supply shortage.
  • Workers supporting the construction of housing, including those supporting government functions related to the building and development process, such as inspections, permitting and plan review services that can be modified to protect the public health, but fundamentally should continue and serve the construction of housing (e.g., allow qualified private third-party inspections in case of government shutdown).

On March 22, the National Apartment Association (NAA) and the National Multifamily Housing Council urged CISA to update their guidance to specifically identify the critical roles played by residential property management staff and residential construction teams.

The updated CISA memorandum notes that the list is purely advisory and not a federal directive or standard. It also emphasizes that the list is not exclusive and that individual jurisdictions should add or subtract essential workforce categories based on their own requirements.

Webinar: Coronavirus Outbreak: What Real Estate Managers Need to Know

NAA and the Institute of Real Estate Management (IREM) hosted managers from both rental housing and commercial management for a live panel discussion on addressing the spread of COVID-19 and developing policies and procedures around the coronavirus. 

Join managers from both rental housing and commercial management for a live panel discussion on addressing the spread of the 2019 novel coronavirus (COVID-19) and developing policies and procedures around this infectious disease.

Coronavirus Outbreak: What Real Estate Managers Need to Know

The National Apartment Association (NAA) is introducing a new video series as part of our COVID-19 (coronavirus) resources. These brief, 10-minute or less micro-webinars will examine and provide guidance on pressing issues affecting the rental housing industry in light of coronavirus, including The transition to working remotely, how to handle maintenance requests and what to do if a resident tests positive for COVID-19. The first installation, “Teleworking Amid COVID-19,” shares guidance that will be helpful as organizations transition from normal business operations to working remotely. It is available now at the link below.


Here are some suggested Best Management Practices:
  1. Build-in redundancy – make sure multiple people can handle situations based upon your organizational size in case of sickness or quarantine.
  2. For Residents: make payment agreements with those who cannot pay, similar to when the government shutdown occurred.
  3. Sanitizing: consider focused efforts on cleaning handrails and doorknobs (high touch areas).
  4. Leasing: minimize interactions with applicants and residents.
    1. Consider virtual tours and interviews. 
    2. Utilize Skype, Zoom, Facetime, etc.
    3. Allow residents to notify the management of sickness or self-quarantining.
  5. Maintenance: Minimize being inside units.
    1. Limit unit entry to emergency repairs.
    2. Focus on common area repairs.
    3. Communicate with residents on the definition of an emergency.
  6. Community Rooms and centers: with limits being set by health professionals for the number of people gathered, seriously consider if the rooms should be open at all.
  7. Move-ins move-outs.  With fair housing in mind, set your policy and stick to it.  
  8. Increased deliveries – now is the time to support non-interactive deliveries, be aware of those who may have difficulty in retrieving packages.
  9. Communicate with residents and staff!   Especially about reduced office/staff hours.
  10. Staff: make health a priority- cleaning, and not coming to work if sick or exposed.
Above all: please follow CDC, federal, state, and local guidance, including posting signage as to what you are doing, and where people can get more information.  Click on the link to review additional policy suggestions:  

COVID-19 Related Policy Concerns

Here are some sample policy letters to use for residents and staff. You will want to adapt to your individual use.  As always consult with your legal team.   

COLUMBUS, Ohio)—On Tuesday afternoon, Governor Mike DeWine and Lt. Governor Jon Husted sent a letter and application to the U.S. Small Business Administration (SBA) to qualify the State of Ohio for the Economic Injury Disaster Loan program. This federal program will enable small businesses and non-profits throughout the state impacted by the outbreak of COVID-19 to apply for low-interest loans up to $2 million in assistance that can provide vital economic support to help overcome the temporary loss of revenue they are experiencing. Click here to read the entire report


Downloadable Resources From the CDC and EPA