Certified Apartment Manager
The Definition of Apartment Professionalism

Management for Residential Issues

• Customer Service
• Occupancy Management: From Applicant to Resident
• Property Management Systems

Legal Responsibilities

• Legal Basics
• Legal Obligations
• Contractors, Vendors and Service Agents
• Requirements of Common Law
• Federal Regulations

Human Resource Management

• Employment Laws
• Compensation and Benefits
• Employee Relations & Staffing
• Employee Management
• Performance Management
• Termination

Marketing

• Introduction to Marketing
• Conducting Market Analysis
• The Marketing Plan
• Fair Housing in Marketing and Advertising
• Promotional Marketing

Fair Housing

• Fair Housing Laws
• Government Housing Programs
• Families with Children
• People with Disabilities
• Fair Housing in Advertising and Marketing
• Management Practices
• Fair Housing Complaints

Property Maintenance for Managers

• Maintenance Using a Team Approach
• The Onsite Manager’s Role
• Exterior Maintenance
• Interior Maintenance
• Preventive Maintenance

Risk Management

• Introduction to Risk Management
• Minimizing Risk to Residents
• Minimizing Risks to Staff
• Handling Emergencies
• Liability and Insurance

Financial Management

• Investments
• Adding Value to the Investment
• Economic Analysis of a Property
• Budgets
• Property Valuation

Community Analysis

• The Apartment Community Analysis Project
• Report Requirements
• Creating the Report