National Apartment Leasing Professional
Click here to download.
Enhance your professional growth in the apartment industry by becoming a National Apartment Leasing Professional (NALP) and take your career to the next lvel. NALP training helps you lease apartments, satisfy your residents, and increase your resident retention.
You must take all nine separate required modules.
Designation requires one year of apartment management experience, successful submission of a multi family community analysis and a passing grade on the compressive final exam
Price – $325* (includes all fees)
Payment options are available by calling the GDAA office at (937) 293-1170.
*Fees higher for non-members and must be paid in advanced.
2012 Schedule
The National Apartment Leasing Professional course is offered through the Greater Dayton Apartment Association. By taking the following course modules you will learn –
Keys to Success In Leasing
- Learn the responsibilities of a leasing professional.
- What the qualities are of a professional leasing consultant.
- The most important duties of a leasing professional.
- How to set goals and why they are so important.
- Why product knowledge give you the edge.
Leasing and the Internet
- Get basic knowledge of the function of the Internet.
- The demographic characteristic of an Internet prospect.
- Tracking and recording an Internet lead.
- Using e-mail to communicate to prospective and current residents.
- The free, online sources for e-mail follow up.
- Taking a virtual apartment tour with a prospective resident.
- Your apartment communities’ online presence.
- Closing leasing leads using the Internet.
How To Do the Market Presentation
- A review of the requirements of the course market presentation.
- How to determine price per square footage and average market rents.
- How to determine the competition.
- Tips on making your presentation
Leasing Demonstration & Resolving Objections
- How to learn everything about your product and more in order to give a successful leasing demonstration.
- Tools needed to prepare for a successful leasing tour.
- The key elements to conducting a leasing tour.
- How to implement the feature-benefit-emotional appeal approach to selling.
- What safety precautions to take during a leasing demonstration.
- Understanding the fair housing implications with regards to closing.
- How to recognize “closing” signals.
- What are the main objectives in a successful leasing demonstration
- How to resolve objections.
- How to ask for the lease.
- Create a follow up program to ensure prospective residents and leases.
Legal Aspects and Fair Housing
- How fair housing laws apply to the apartment industry.
- The major components of the fair housing laws.
- Application of the fair housing concepts to the responsibilities and duties of the leasing professional.
- What the leasing consultant needs to know about the Equal Credit Opportunity Act, the ADA, criminal background checks and lead safe work practices.
Rental Policies & Procedures
- Completing the rental application.
- The use of correct procedures to verify a rental application.
- The key elements to apartment home contracts.
- Implementation of a successful completion of a lease agreement.
- What tools are needed to assist the new resident upon their move in.
- Understanding the fair housing implications in processing and completing rental paperwork.
Telephone Presentation
- Discover the basic objectives of a telephone contact.
- Applying your speaking and listening skills to your telephone presentations.
- Learning good telephone etiquette.
- The process of greeting, qualifying, demonstrating and closing.
- The tools needed for a telephone presentation.
- Handling irate callers.
The Leasing Interview & Qualifying Residents
- Learning how the apartment community looks, what the leasing center looks like and what you look like makes a difference.
- How to greet prospective residents.
- How to talk to and with prospective residents so you understand their needs and wants.
- What fair housing issues are involved in interviewing and qualifying prospective residents.
Market Survey Presentation
- Sharing the results of a competition study of your apartment community.
All classes held at the GDAA Education Center in the GDAA offices located at 3131 S. Dixie Drive Suite 300A Dayton , Ohio 45439
Prices & dates subject to change.
Prices are higher for non GDAA members
To register call (937) 293-1170 or e-mail info@gdaa.org
No shows will be billed. Cancellation after deadlines not accepted.